Privacy policy

We, FootballShopOnline, care about our customers and know that your privacy is important to you. This Privacy Notice is our way of telling you how we collect your information, why we need it, how we use it, and how we ensure it is kept securely and for no longer than necessary.  Under this Privacy Notice, Global Football Company Ltd is the data controller for data collected on our website https://www.footballshoponline.com and information you share with our call centre representatives, in emails or letters. 

 OUR CONTACT DETAILS

Global Football Company Ltd is a Company incorporated in England with Registration Number 03659422

Our Registered Office at:

5 Brooklands Place, Brooklands Road, Sale, Cheshire M33 3SD, United Kingdom

Phone number: +44 161 820 2250
Email: info@footballshoponline.com

THE TYPE OF INFORMATION WE COLLECT

Information you give to us:

• Your name and contact details (such as your email address, mailing address, phone number and password)
• Additional profile information (such as date of birth, gender, location, and preferred language)
• Your communications and contact history with us (such as service call recordings, chat and instant messages, or communications with our social media channels)
• Other information (such as product reviews, forum posts, survey responses, participation in promotions, and other user-generated content)

HOW WE GET YOUR INFORMATION AND HOW WE USE IT

The majority of the personal information we collect is provided to us directly by you. The table below shows how we use the information, why we collect it and our legal reason for collecting it. 

HOW WE USE INFORMATION YOU GIVE TO US AND WHY WE COLLECT IT

Registration

• We need your name and contact details to create your account.
• The information helps us deliver certain services and offerings on the Site.
• It is necessary for us to fulfil our contract with you when you place an order.

Accept payment, fulfil orders, provide refunds

• Your name and contact details are required to fulfil our contract to deliver your orders.
• Payment information is used to process payments and comply with applicable law.

Sending you account information

• We use your name and contact details to deliver important account information to you (e.g., order confirmations, notices, changes to account settings, and notices about terms and policies.

To offer an improved user experience

• Your communications, contact history, and any additional profile information helps us to operate, protect, improve, and optimize the Site and the App and to personalize and customize your experience.
• Our legal reason for this is our own legitimate interests.

 Analytics, training, and quality assurance

• Information you provide us may be used for staff training, improvements our services, internal analytics, and performance monitoring.
• Our legal reason for collecting this is that it is in our legitimate interests to detect and prevent fraud and improve our services and offerings.

Communication, marketing, and advertising

• Personal data may be used to deliver and personalize our communications with you, or to administer referral programs, rewards, surveys, sweepstakes, contests, or other promotional activities.
• Where our processing falls under PECR your consent will be sought.

 Where we collect information for analytics, marketing, and performance reasons these are collected by cookies on our site.  You are given the opportunity to decline to give/let us use this information.

Information we automatically collect from your use of the Site:

We collect the following information automatically while you use our site:

• Purchase history and saved items (such as what you bought and what you've placed in your cart or saved items)
• Log data and device information (such as details about how you've used the Site or the App, IP address, access dates and times, hardware and software information, device information, device event information, unique identifiers, crash data, cookie data, location data and page/product views or clicks)
• Geo-location information (such as IP address, browser information or mobile GPS information)
• Cookies and similar technologies (such as web beacons, pixels, and mobile identifiers).

 HOW WE USE INFORMATION WE AUTOMATICALLY COLLECT

To improve customer service and process returns

• We use your log data and device information to operate, protect, improve, and optimise the Site and to personalise and customise your experience
• In addition to being necessary for our contract with you we have a legitimate interest in improving the Site and user experience

To offer an improved user experience

• We have a legitimate interest in protecting the Site, to comply with applicable law monitor our contract with you.

To create and maintain a secure environment

• We may use automatically collected information to train our staff, to perform internal analytics and performance monitoring
• We are required by law to assist in the detection and prevention of fraud
• We use legitimate interests where we seek to improve our services and offerings

Communication, marketing, and advertising

• We may use automatically collected information such as cookies and similar technologies to provide the most relevant advertising to you.
• This processing can be pursuant to your consent to cookies

Information we obtain from third parties

We also receive personal information from third parties, such as third-party services (such as if you link, connect, or login to the Site or the App with your Google, Facebook, Instagram, or Twitter accounts) or other sources (such as your contacts or brands we partner with):

• Your name and contact details (such as your email address, mailing address, phone number and password)
• Social media handles (such as your Twitter or Instagram handle)
• Other information (such as demographic data, fraud detection information and information about you and your activities, experiences, and interactions on and off the Site and the App).

HOW WE USE INFORMATION FROM THIRD PARTIES

Registration and Profile

• We will use information from third-party services if you register with us using another
  service, such as Facebook. Connecting to third-party applications or services is optional. If you create your account by connecting through another service, we will collect public information from that connected account to help complete your profile.

Communication, marketing, and advertising

• We may use information we collect or receive from third parties to deliver and personalize our communications with you, or to administer referral programs, rewards, surveys, sweepstakes, contests, or other promotional activities. This processing can be pursuant to your consent or pursuant to our legitimate interest in undertaking marketing activities to offer you products or services that may be of interest.

Sending you account information

• We need your name and contact details to deliver important account information to you, such as order confirmations and notices, changes to account settings, and notices about the Site or the terms and policies that apply to them.

To create and maintain a secure environment

• We may obtain your information from third party service providers and/or partners (e.g., identity verification services) and combine it with information we have about you for fraud prevention and risk assessment efforts. We have a legitimate interest in detecting and preventing fraud and improving our services and offerings.

WHEN WE SHARE YOUR INFORMATION

We may share this information with other organisations or individuals.  These are:

• Our Group Companies (Global Football Company Ltd)
• Suppliers, payment service providers, logistics professionals, and delivery and freight companies
• Professional service providers who help us run our business, such as marketing companies, software vendors, consultants, and advertising partners
• Companies approved by you, such as social media sites and payment processors (such as PayPal).
• Government and law enforcement agencies, to (i) comply with a legal process, order, or other legal or regulatory requirement; (ii) enforce our Terms of Use or other policies; or (iii) pursue available legal remedies or defend legal claims.

You can obtain a complete list of the third parties that we share information with by contacting Data Protection Officer:

5 Brooklands Place, Brooklands Road, Sale, Cheshire M33 3SD, United Kingdom

 

Some of the data that we share may be anonymised or pseudonymised where this is appropriate.

When we share personal data with a third party that organisation is required to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law.

If any personal data is transferred outside of the EEA, we will take suitable steps to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the UK GDPR.

WHERE WE STORE YOUR PERSONAL DATA

Routinely personal data is stored on our own local servers located in our own secure server room. For data protection we operate security backups onto a secure cloud/Internet server located within the UK or EU, to ensure safety & security these are encrypted before leaving our server. Should we store or transfer some or all your personal data in countries that are not part of the UK, EU, or European Economic Area we will take additional steps to ensure that your personal data is treated just as safely and securely as it would be within the UK. Data that is shared within our group of companies are subject to “binding corporate rules”. More information on binding corporate rules is available from the UK ICO https://ico.org.uk/

 

MARKETING AND BEHAVIORAL ADVERTISING

If you provided your consent, we will send you marketing communications and materials by email and postal mail to keep you informed of new products, promotions, and other information we think may be of interest to you. You can stop receiving marketing messages from us at any time through your preferences by unsubscribing or by contacting us at info@footballshoponline.com. To stop direct marketing messages, you can also unsubscribe in any marketing email you receive from us. Once you do this, we will update your profile to ensure that you do not receive further marketing messages from us. Please note that it may take up to 48 hours to process your request and update our systems.

 

Note that if you request that we stop sending you marketing messages, we will not stop sending you administrative and services communications (such as order updates and other important or transactional information). If you use more than one name or email address when communicating with FootballShopOnline or using the Site, you will need to unsubscribe from each email address.

We also engage in online behavioural advertising to enhance your experience and show you products that might interest you. Like many companies, we and our advertising partners display tailored interest-based advertising using the information you make available to us when you interact with our sites, content, or services. Interest-based ads, also sometimes referred to as personalized or targeted ads, are displayed to you based on information from activities such as searching or purchasing on the Site, visiting sites that contain our content or ads, interacting with our tools, or using our payment services. We do this using a variety of digital marketing networks and ad exchanges, and we use a range of advertising technologies like web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook's Custom Audience service.

We offer you choices about receiving interest-based ads from us. You can opt-out of certain interest-based ads that use our cookies by clicking here. You can also opt-out of receiving some third-party interest-based ads, or learn more about behavioural advertising, by visiting www.youronlinechoices.eu. Please note that if you opt out of behavioural advertising, you will still see advertisements - they will just not be tailored to your interests. Also note that deleting browser cookies can remove the cookie preferences you have made, so you may need to opt-out again in the future.

 

BLOGS, REVIEWS AND FORUMS

The Site also may from time to time offer publicly accessible blogs, reviews, or forums. Any information you provide in these areas may be read, collected, and used by others who access them.

 

SOCIAL MEDIA PLUGINS

The Site uses social plugins, which allow you to interact with us through your Facebook, Instagram, Twitter, and other social media accounts. The content of these plugins is transmitted by the social media site directly to your browser.  We have no control over the extent and use of information that the social media site collects using this plugin.

 

OUR SECURITY MEASURES

We use appropriate technical and organizational safeguards to protect your information from unauthorized use, disclosure, and loss. Data transmitted to us is encrypted using Transport Layer Security (TLS). We use a PCI compliant secure credit card processor and do not save your full credit card number on our information systems while placing an order. If you have questions about the security of your information, please contact us at info@footballshoponline.com.

 

DISPOSING OF YOUR INFORMATION

We will keep your information for as long as you have an account or as long as we need it to fulfil the purpose for which it was collected or disclosed to you at the time of collection. We may also keep some of your information as required to meet legal or regulatory requirements, resolve disputes, prevent fraud or abuse, enforce our Terms of Use, or for other legitimate business purposes (so long as keeping it for such purposes does not infringe upon your privacy rights).  Personal data is retained in accordance with our data retention schedule.

When we no longer have a need to keep your information, we will either delete it from our systems or anonymise it so that it no longer identifies you. This is done automatically after 3 months.

YOUR DATA PROTECTION RIGHTS

Under data protection law, you have rights including:

• Your right of access - You have the right to ask us for copies of your personal information.
• Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
• Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
• Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
• Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

If you want to exercise your rights, please go to your Account Settings and then Privacy Settings or email it to us at info@footballshoponline.com. If you have any questions or concerns, please reach out to us using the contact information below.

 CHILDREN'S PRIVACY

The Site and the App are not directed to children under the age of 16, and we do not knowingly collect information from children under 16. If we learn that we have collected information from a child under 16, we will take steps to obtain the consent of that child's parent or guardian prior to processing that child's information any further. If do not obtain the parent or guardian's consent, we will delete the child's information from our systems.

HOW TO COMPLAIN

If you have any concerns about our use of your personal information, you can make a complaint to us by sending us an email at info@footballshoponline.com or writing to us at:

Data Protection Officer
5 Brooklands Place, Brooklands Road, Sale, Cheshire M33 3SD, United Kingdom

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

OUR COOKIE POLICY

A cookie means a small text file placed on your computer or device by our Site when you visit certain parts of our Site and/or when you use certain features of our Site.

We use cookies when you visit our Site to analyse the web traffic, to optimize the performance and content of the website and to promote trust and security. Cookies are small text files that are stored by your Internet browser on your computer.

Before cookies are placed on your computer or device, you will be shown a pop-up requesting your consent to set those cookies. By giving your consent to the placing of cookies you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of our Site may not function fully or as intended. You will be given the opportunity to allow only first-party Cookies and block third-party Cookies.

While our cookies may change from time to time, we generally use the following types of cookies:

Functionality cookies, which allow you to navigate the site and use our features.

Analytics cookies, which allow us to measure, analyse and understand how our customers use the Site, and to identify ways to improve both its functionality and your shopping experience. For example:

- We use Google Analytics to help us evaluate your use of the Site, to compile reports on website activity, and to provide other services related to website activity and internet usage. The information generated by the Google Analytics cookies is usually transmitted to a Google server in the USA and stored there. However, due to the activation of IP anonymization on this Site, your IP address will be shortened by Google prior to transferring it to the USA. Only in exceptional cases will the full IP address be sent to a Google server in the USA and shortened there. You can prevent Google's collection of your information through the Google Analytics cookies by downloading and installing available browser plug-ins, for example, the browser add-on for disabling Google Analytics.

- We also use Klaviyo to help us collect and store information that we use to create pseudonymised profiles of our users. We use these profiles to analyse visitor behaviour and improve and tailor our services. We do not merge or combine these pseudonymized profiles with any information about the user without a specific, express consent of the person concerned. To understand more about how Klaviyo helps us create these profiles, please visit Klaviyo's website to review its privacy policies.

Customer preference cookies, which help us remember your preferences (like your language or location) and make your experience more personalized to you.

Targeting or advertising cookies, which allow us to deliver digital ads relevant to you. These types of cookies also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns. We use cookies to help us identify and retarget users who have already taken an interest in our products both on our Site and on third-party websites. For example, we use proprietary technology to specifically target users by creating advertising material based on the users' previous behaviour. To disable interest-based ads, please see Marketing and Behavioural Advertising below.

You can prevent the use of cookies by changing the settings in your web browser so that (i) it does not accept new cookies, (ii) it informs you about new cookies, or (iii) it deletes all already received cookies. By deleting or disabling future cookies, your user experience may be affected and you might not be able to take advantage of certain functions of our Site.

We also use web beacons (or "web bugs" or "clear GIFs") to help us identify your computer and evaluate user behaviour, such as reactions to promotions. Web beacons are small GIF files that can be hidden in other graphics, emails, or similar. The information collected by web beacons cannot be used to identify you and are not associated with information on your computer or database. To prevent web bugs on our site, you can use tools such as AdBlock Plus. To prevent web bugs in emails, please set your mail program so that no HTML is displayed in messages. Web bugs are also prevented if you read your e-mail offline.

In addition to the controls that we provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third-party Cookies. By default, most internet browsers accept Cookies, but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.

It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.